Refund & Cancellation Policy

At BKGIFTSHOPS.COM, we aim to provide a smooth and transparent experience for our customers. Please review our refund and cancellation terms carefully before placing an order.

Order Cancellation

Customers can request order cancellation at least 24 hours before the scheduled delivery time.

  • Cancellation requests made less than 24 hours before delivery will not be accepted
  • This is because advance payments are made to bakeries, florists, garment suppliers, and other vendors

For products that require advance preparation (2–7 days):

  • Cancellation may not be possible once the order is confirmed
  • This applies if the product is already under preparation, processed, or dispatched

Order Rejection Rights

BKGIFTSHOPS.COM reserves the right to cancel any order in the following situations:

  • Failed security or fraud checks
  • Customer does not respond to verification requests
  • Incomplete or incorrect information provided

Refund Policy

Refunds are generally applicable only under specific conditions.

  • Only regular-priced items are eligible for refunds
  • Discounted or sale items are non-refundable

In rare cases where a return is accepted:

  • The item will be inspected upon return
  • You will be notified via email regarding approval or rejection

Refund Processing Time

If your refund is approved:

  • The amount will be transferred to your original payment method
  • Processing time depends on your bank (usually 8–15 working days)
  • Exact timing may vary depending on your bank’s policies

Delayed or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your bank or card provider
  3. Wait for processing time, as it may take a few days to reflect

If the issue remains unresolved, contact us:

📧 info@bkgiftshops.com

Gift Orders

If the item was marked as a gift:

  • You may receive a store credit instead of a direct refund

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • If a refund is issued, return shipping costs may be deducted

Delivery time for exchanged items may vary depending on your location.

Contact Us

🌐 Website: BKGIFTSHOPS.COM
📧 Email: info@bkgiftshops.com
📱 WhatsApp: +92 315 2930483